Shipping Policy

Effective Date: 26 August 2026

At Fashnera, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification, where applicable.

We aim to dispatch orders within 1–3 business days.

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery to remote or less-accessible locations may take additional time.

The delivery timeframe is an estimate and is not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any free-shipping offer will be subject to the conditions mentioned in the relevant promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN code
• Valid mobile number

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information provided by the customer.

5. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking updates are provided by the applicable courier or delivery partner and may take some time to appear after dispatch.

6. Delivery Attempts

The courier may make multiple delivery attempts according to its standard procedures.

Customers should ensure that someone is available to receive the package and that the provided phone number remains reachable.

If an order is returned because the customer was unavailable, refused delivery, or provided an incorrect address, additional shipping or re-delivery charges may apply where permitted.

7. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Courier delays
• Public holidays
• Transportation problems
• High order volumes
• Incorrect address information
• Natural disasters
• Government restrictions
• Other circumstances beyond our reasonable control

We appreciate your patience in such circumstances.

8. Damaged Package

If your package appears visibly damaged at the time of delivery, please check the package carefully before accepting it where possible.

If you receive a damaged or tampered product, contact us as soon as reasonably possible with your order details and photographs of the package and product.

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.

9. Wrong or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact us as soon as reasonably possible after delivery.

Please provide your order number and relevant photographs or other information requested by our customer-support team so that we can investigate the issue.

10. Undeliverable or Returned Shipments

An order may be returned to us by the courier if:

• The address is incorrect or incomplete
• The recipient is repeatedly unavailable
• Delivery is refused
• The courier cannot reach the recipient
• The delivery area is inaccessible
• Other delivery conditions prevent successful delivery

If a shipment is returned because of information or circumstances attributable to the customer, re-shipping may be subject to additional charges where applicable.

11. Changes to Shipping Address

Please contact us as soon as possible if you need to change your delivery address.

We may not be able to change the address after the order has been dispatched.

Any address change is subject to courier and operational limitations.

12. International Shipping

Unless specifically stated on the website, we currently provide shipping within India.

International shipping, if introduced in the future, may be subject to separate shipping charges, customs duties, taxes, and additional terms.

13. Contact Us

For questions regarding shipping or delivery, please contact:

Fashnera
Gulab Nagar Colony, Near Bhrigu Ashram,
Ballia, Uttar Pradesh – 277001, India

Phone: 8381840906

Last Updated: 26 August 2026