Privacy Policy

Effective Date: 26 August 2026

At Fashnera, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Mobile/telephone number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Account/login information, where applicable
• Messages, reviews, feedback, or other communications you send to us
• Any other information you choose to provide

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser and device information
• Operating system
• Pages visited and interactions with our website
• Date and time of visits
• Referring website or source
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm and communicate about your purchases
• Provide customer support
• Process payments and refunds
• Manage returns, exchanges, and cancellations
• Improve our products, website, and customer experience
• Maintain and secure our website and services
• Prevent fraud, misuse, and unauthorized activities
• Send important service-related communications
• Send promotional offers and marketing communications where permitted by law and, where required, with your consent
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment service provider.

Fashnera does not intend to store complete debit-card, credit-card, UPI, or banking credentials on its own systems unless specifically required and lawfully permitted.

You should review the privacy practices of the payment provider you use.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your experience.

Cookies may help us:

• Keep products in your shopping cart
• Remember preferences
• Understand website traffic
• Improve website performance
• Provide relevant marketing where permitted

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

• Payment processors
• Delivery and logistics partners
• Website hosting and technology providers
• Customer-support providers
• Analytics and security providers
• Professional advisers, where necessary

These parties may receive only the information reasonably necessary to provide their services and are expected to handle it appropriately.

We may also disclose information when required by applicable law, legal process, governmental authority, or when reasonably necessary to protect our rights, customers, property, or the security of our services.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a complaint regarding the handling of your personal information
• Request information about how your personal information is being processed

To exercise a privacy-related right, contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Marketing Communications

If permitted by applicable law, we may send you information about new products, offers, discounts, collections, or other promotional activities.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send essential communications relating to your orders, transactions, account, security, or other services.

10. Children’s Privacy

Our products may be available for children, but our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

Fashnera is not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their respective privacy policies before providing personal information.

12. Social Media

If you interact with Fashnera through social-media platforms, information you provide or share through those platforms may also be governed by the privacy policies and terms of those platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we may update the Effective Date shown at the beginning of this policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Fashnera handles your personal information, please contact us:

Fashnera
Address: Gulab Nagar Colony, Near Bhrigu Ashram, Ballia, Uttar Pradesh – 277001, India
Phone: 8381840906

We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.

15. Consent

By using the Fashnera website and services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.

Last Updated: 26 August 2026