Return & Refund Policy

Effective Date: 26 August 2026

At Fashnera, we want you to be satisfied with your purchase. If you receive a product that is eligible for return, exchange, or refund, you may contact us according to the conditions below.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.
• You received the wrong product, size, color, or item.
• The product is materially different from what was ordered.
• The product otherwise qualifies for return under the applicable terms shown at the time of purchase.

To be eligible for a return, the product should generally be:

• Unworn and unused
• Unwashed
• In its original condition
• With original tags and labels attached
• In the original packaging, where applicable
• Accompanied by valid order or purchase details

Products that show signs of use, washing, alteration, damage, stains, odor, or missing tags may not be accepted for return, subject to applicable law.

2. Return Request Period

Return requests should generally be made within 7 days of delivery.

Please contact us as soon as possible after receiving your order if there is a problem with the product.

Certain products or promotional purchases may have different return conditions, which will be communicated at the time of purchase.

3. Non-Returnable Products

For hygiene, safety, or other legitimate business reasons, certain products may not be eligible for return or exchange where permitted by applicable law.

Examples may include:

• Products specifically marked as non-returnable
• Products damaged or altered after delivery by the customer
• Used or washed products
• Products without required tags or packaging
• Products returned after the applicable return period

Any product-specific exclusions will be communicated before or at the time of purchase where applicable.

4. Exchange

Where exchange is available, you may request an exchange for an eligible product, subject to:

• Product availability
• Size availability
• Return eligibility
• Applicable exchange conditions

If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as reasonably possible.

For verification, we may ask you to provide:

• Order details
• Photographs or videos of the product
• Photographs of the packaging
• A description of the issue

After reviewing the issue, we will determine the appropriate resolution in accordance with applicable law and our policies.

6. Wrong Product or Missing Item

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

We may verify the order and shipment details before arranging a replacement, return, refund, or other appropriate resolution.

7. Refunds

Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.

If approved, the refund will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

8. Refund Amount

For an approved return, the refundable amount will be determined according to the circumstances of the return and applicable law.

Where a product is returned because it was damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, we will provide the appropriate remedy.

Where a return is made for another reason, applicable shipping or other charges may be deducted where permitted and where disclosed to the customer.

9. Return Shipping Charges

If the return is due to our error, such as receiving a wrong, damaged, or defective product, we will generally bear the applicable return shipping cost where appropriate.

For other eligible returns, return shipping charges may be the customer’s responsibility where permitted by the applicable return terms.

10. Cancellation

You may request cancellation of an order before it has been dispatched, subject to our ability to process the cancellation.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Refunds for approved cancellations will be processed according to the applicable payment and refund procedures.

11. Return Inspection

All returned products may be inspected before a return, exchange, or refund is approved.

If a returned product does not meet the applicable return requirements, we may reject the return or provide another resolution where required by law.

12. Refund Processing Time

Approved refunds will be initiated within a reasonable period after the return or cancellation has been verified.

The actual time for funds to reach your account depends on the payment method and financial institution.

13. How to Request a Return or Refund

To request a return, exchange, cancellation, or refund, please contact us with:

• Order number
• Customer name
• Phone number
• Product details
• Reason for the request
• Photographs or other information, if requested

We will provide the next steps after reviewing your request.

14. Customer Responsibility

Customers are responsible for ensuring that returned products are securely packaged to prevent damage during return transportation.

Fashnera may not be responsible for damage caused by inadequate packaging during a customer-arranged return.

15. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The latest version will be published on this page with the updated effective date.

Nothing in this policy is intended to limit any consumer rights or legal remedies that cannot be excluded under applicable law.

16. Contact Us

For return, exchange, cancellation, or refund assistance, please contact:

Fashnera
Gulab Nagar Colony, Near Bhrigu Ashram,
Ballia, Uttar Pradesh – 277001, India

Phone: 8381840906

Last Updated: 26 August 2026